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Last updated: September 2025
Mitch’s Marine (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, request a quote, make a booking or receive our services. We manage personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1) Who we are & how to contact us
Mitch’s Marine | Fernvale, QLD Australia
Email: info@mitchsmarine.com.au | Phone: 0429 077 633 | ABN: 81 919 667 234
2) What we collect
We only collect what we need to quote, schedule and deliver marine services. This may include:
- Contact details - name, phone, email.
- Boat & job details - make/model, engine brand & model, HP, year, hull/trailer details, service history, fault description, preferred dates, address for mobile service or pick-up/drop-off, and photos/files you provide.
- Communications - messages and notes relating to your job.
- Website data - standard logs (IP address, browser, pages viewed, timestamps).
- Analytics/Tracking - cookie or pixel identifiers and usage data (see Cookies & analytics below).
Where practical, you can contact us anonymously or by pseudonym (e.g., a general enquiry), but we’ll usually need identifying details to provide quotes and services.
3) How we collect it
- Directly from you (website forms, phone, email, in person).
- From materials you provide (photos, manuals, prior service records).
- From necessary third parties to complete your job (e.g., parts suppliers or couriers) - see Disclosures.
4) Why we collect it (how we use your info)
We use personal information to:
- Provide quotes, schedule jobs, deliver services and manage warranties/parts orders.
- Diagnose issues, perform fit-ups/repowers, and complete repairs.
- Communicate about bookings, approvals, invoices and receipts.
- Improve our website and customer experience (see Cookies & analytics).
- Meet legal, insurance and record-keeping obligations.
- Send service reminders or important updates (you can opt out any time).
We do not sell your personal information.
5) Disclosures (including overseas services)
We may disclose personal information to:
- Service providers - website hosting, email, cloud storage, job management, IT support.
- Suppliers & logistics - where needed to source parts or arrange delivery/collection.
- Professional advisers/insurers - where reasonably necessary.
- Regulators or law enforcement - if required by law.
- Some service providers may store data outside Australia. Where we disclose information overseas, we take reasonable steps to ensure it’s handled consistently with the APPs (see APP 8).
6) Cookies & analytics
Our website may use cookies and similar technologies (and, if enabled, third-party analytics or tracking pixels) to operate the site, measure traffic and improve performance. If we use pixels to target ads, we comply with APP 7’s direct-marketing rules and provide simple opt-out options. You can control cookies in your browser; blocking some may affect site functionality.
7) Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, using appropriate technical and organisational measures (e.g., access controls, device security, least-privilege access).
8) Retention & destruction
We keep personal information only as long as needed for quotes, jobs, records and legal/insurance requirements. When no longer required, we take reasonable steps to destroy or de-identify it.
9) Access & correction
You can request access to the personal information we hold about you, or ask us to correct it if it’s inaccurate, out-of-date, incomplete, irrelevant or misleading. We may need to verify your identity. We’ll respond within a reasonable time and won’t charge you to make a correction request.
10) Direct marketing choices
If we send service reminders or updates, you can opt out at any time by contacting us (or using any unsubscribe method provided). We’ll honour opt-out requests within a reasonable period.
11) Making a privacy complaint
If you have a concern about how we’ve handled your personal information, please contact us first - we’ll try to resolve it quickly. If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au | 1300 363 992.
12) Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the “Last updated” date above.